xbajff Frequently Asked Questions

xbajff accepts three types of identity documents for KYC verification: a Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence. You will need to upload a clear photo or scan of the front and back of your chosen document. In some cases, xbajff may also request a proof-of-address document such as a recent utility bill or bank statement issued within the last three months. Documents must be in your own name and must clearly show your date of birth to confirm you meet the 18+ age requirement.

Most xbajff account verifications are completed within 24 hours of submitting valid documents. In peak periods — such as during major cricket tournaments like the BPL or T20 World Cup — processing may take up to 48 hours. You will receive a confirmation notification once your account has been fully verified. If your documents are unclear or do not match the details in your account profile, our support team will contact you to request a re-submission. To speed things up, make sure your photos or scans are well-lit, in focus, and show all four corners of the document.

You can reset your xbajff password directly from the login page by clicking the "Forgot Password" link. Enter the mobile number or email address registered to your account, and xbajff will send you a reset link or one-time code. Follow the instructions to set a new password. If you no longer have access to the phone number or email address on your account, contact our 24/7 support team via live chat and they can assist you with identity verification to regain access. For security reasons, xbajff support staff will never ask for your current password.

No — xbajff strictly enforces a one-account-per-player policy. Each individual player is permitted to hold only one registered account at any given time. Duplicate accounts are identified through KYC document checks, device fingerprinting, and payment method matching. If duplicate accounts are detected, xbajff reserves the right to close the secondary account, forfeit any bonuses associated with it, and in cases of deliberate abuse, close all related accounts. If you believe your account has been incorrectly flagged as a duplicate, contact support with your identity documents to resolve the matter.

The minimum deposit on xbajff is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank, the minimum deposit is ৳500. There is no minimum deposit requirement for players who have set a personal deposit limit lower than these thresholds — in that case, the lower of the two figures applies. Maximum single-deposit limits vary by payment method and are displayed at the point of transaction within your account settings.

The minimum withdrawal amount on xbajff is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and bank transfers. Withdrawals to bKash and Nagad are typically processed within 1 to 4 hours of approval, while bank transfer withdrawals may take 1 to 3 business days depending on your bank's processing schedule. xbajff does not charge a withdrawal fee on standard payouts; however, your mobile banking provider may apply its own transaction charges — check with bKash or Nagad directly for their current fee schedule.

Withdrawal delays on xbajff most commonly occur for one of four reasons: your KYC verification is still pending; your account has an active bonus with an outstanding wagering requirement; the withdrawal amount exceeds the single-transaction limit for your chosen payment method; or there is a temporary processing queue during high-volume periods such as major cricket match days. Log in to your account and check the Withdrawals section for the status of your request. If your withdrawal has been pending for more than 24 hours without a status update, contact our support team with your transaction reference number.

xbajff does not apply platform-side fees to standard deposits or withdrawals made in Bangladeshi Taka (BDT). The amount you deposit is the amount credited to your account, and the amount you request to withdraw is the amount sent to your payment method — no deductions on xbajff's side. However, third-party transaction fees applied by bKash, Nagad, Rocket, Upay, or your bank are outside xbajff's control. These fees, if any, are deducted by the payment provider and are not refundable by xbajff. We recommend checking the current fee schedule of your chosen payment provider before transacting.

Yes — xbajff is fully optimised for mobile play directly through your phone's browser, with no app download required. The platform works on Android and iOS devices, and on all major mobile browsers including Chrome, Firefox, and Safari. The full game library — including slots, live casino tables, cricket betting markets, and crash games — is accessible on mobile with the same features as the desktop version. For the best experience, use a stable Wi-Fi or 4G connection, particularly for live casino games and live cricket in-play betting where a strong connection reduces lag.

All slot games available on xbajff use certified Random Number Generator (RNG) technology, meaning every spin result is independently random and not influenced by previous results or player history. Games are sourced from established providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which publish independently audited Return to Player (RTP) percentages for every title. The RTP for a given slot can typically be found in the game's information panel before you start playing. xbajff does not modify game RTP settings — all games run at the provider's published rates.

xbajff offers a wide range of live casino games streamed in real time from professional studio environments. Available titles include live Baccarat, live Roulette (European and Speed variants), live Blackjack, live Andar Bahar, live Teen Patti, and live game shows such as Crazy Time and Lightning Roulette from Evolution Gaming and Ezugi. Tables operate 24 hours a day with dedicated Bengali and English-speaking hosts on selected tables during peak hours. Minimum and maximum bet limits vary by table and are displayed clearly before you join a seat.

If a cricket match on xbajff is officially abandoned with no result declared — for example due to persistent rain, a pitch issue, or a force-majeure event — all pre-match and in-play bets on that match are settled as void and your full stake is returned to your account balance within 24 hours. If a match produces a valid result under DLS rules or is reduced in overs but completed, bets are settled on the official result rather than the originally scheduled format. xbajff follows the official match result as published by the relevant cricket board (BCB, BCCI, ICC).

A wagering requirement — sometimes called a playthrough requirement — is the total amount you must bet before any bonus-derived winnings can be withdrawn from xbajff. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a cumulative total of ৳20,000 in qualifying bets before that bonus balance becomes withdrawable. Not all game types contribute equally to meeting the requirement: slots typically contribute 100%, while live casino games and sports bets may contribute a lower percentage. The exact contribution rates are specified in the terms of each bonus offer.

Yes — all xbajff bonuses carry an expiry date by which both the bonus balance and its associated wagering requirement must be completed. The standard expiry period is 7 to 30 days from the date the bonus is credited to your account, depending on the specific offer. If the wagering requirement is not met before the expiry date, the remaining bonus balance and any winnings generated from it will be removed from your account automatically. The expiry date for any active bonus is visible in your account's Bonus section, so you can track your progress and remaining time.

Yes — your real-money deposit balance and your bonus balance are tracked separately on xbajff. Your deposit funds are always available for withdrawal at any time, regardless of whether you have an active bonus in progress. However, if you withdraw your deposit while a bonus is active, the bonus balance and any associated winnings generated from it will typically be forfeited at the point of withdrawal. If you want to keep the bonus, complete the wagering requirement first. You can opt out of an active bonus via account settings if you prefer to play with your own funds only and withdraw freely.

xbajff regularly offers reload bonuses, seasonal promotions, and cricket-specific offers to existing members, particularly around major events like the BPL, IPL, and T20 World Cup. Promotional offers for active players are communicated via on-site notifications and email to your registered address. xbajff also operates a loyalty programme where consistent play earns points that can be converted to bonus credit or used for priority withdrawal processing. Full details of the current loyalty structure are available in the Promotions section of your account. Loyalty benefits scale with your activity level on the platform.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your xbajff account settings. Once a deposit limit is active, xbajff will prevent any deposit that would cause you to exceed that limit within the chosen time period. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit applies — this delay is intentional and cannot be overridden, giving you time to reconsider. If you need help setting up limits or cannot locate the option, our support team is available 24/7 via live chat.

Self-exclusion is a voluntary tool that prevents you from accessing your xbajff account for a chosen period of time, helping you take a break from gambling if you feel it is becoming harmful. xbajff offers six self-exclusion durations: 7 days, 30 days, 90 days, 6 months, 1 year, and permanent exclusion. To activate self-exclusion, go to the Responsible Gaming section in your account settings or contact support directly via live chat. Once activated, xbajff will close your account for the selected period and you will not be able to log in, deposit, or place bets. During a self-exclusion, any pending withdrawals of real-money balances will still be processed.

xbajff enforces an 18+ age policy on every account. During registration, all players must confirm they are at least 18 years of age. This is then verified during the mandatory KYC process, where your date of birth on your submitted identity document — National ID card, passport, or driving licence — is cross-checked against the date of birth you provided at registration. Any account where a player is found to be under 18 will be immediately closed and any remaining real-money balance will be returned. xbajff takes its responsibility to prevent underage gambling seriously and will not process withdrawals for accounts that fail the age verification check.

If you feel that gambling is affecting your finances, relationships, or mental wellbeing, xbajff encourages you to take action immediately. Start by using the tools in your account — set a deposit limit, activate a time-out, or apply a self-exclusion for a period that feels right for you. You can do this yourself through account settings or by contacting our 24/7 support team via live chat at any hour of the day. Our support staff are trained to handle these conversations with care and without judgment. For additional support, consider reaching out to a trusted friend or family member, or consulting a professional counselling service. Gambling should always be a form of entertainment — never a way to earn income or solve financial difficulties.